Articles with 'Technology' - CX Central

December 28, 2024

Benefits of Web Voice Synchronisation

(WVS) Web Voice Synchronisation for Contact Centres

August 7, 2017 Last Updated: December 16, 2023
Belinda Roets

Web Voice Synchronisation (or WVS) provides call centre and marketing departments huge power to personalise the customer experience and track campaigns providing powerful data to analyse the success of marketing campaigns and improve conversion rates.

Call centre technology to improve productivity

Using call centre technology to improve productivity

August 1, 2017 Last Updated: December 16, 2023
Belinda Roets

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.

4 Tips to Implementing live chat in a contact centre

4 Tips for effectively implementing live chat into a contact centre

July 24, 2017 Last Updated: February 21, 2021
Belinda Roets

We’ve got 4 tips for successfully implementing live chat to your call centre to improve your CX, increase sales and improve productivity.

Choosing the right technology partner for your contact centre

8 Tips for choosing the right contact centre technology partner

June 22, 2017 Last Updated: March 14, 2020
Dave Fish

if you are looking to upgrade your call centre tech, we’ve got a vendor agnostic insight into how to choose the right contact centre technology partner.

Choosing the right digital solution to improve the CX

Why its so tough choosing the right digital platform to improve CX

June 19, 2017 Last Updated: July 12, 2020
Graeme Gilovitz

Choosing the right digital platform to improve CX has never been more difficult and this article explores how some companies are tackling the issue.

Access4 announces the end of contracts for telephony and UC services

Access4 announces the end of contracts for telephony and UC services

April 21, 2017 Last Updated: November 20, 2019
Justin

The Call Centre Cloud market is really heating up as Access4 announces the end of contracts for telephony and UC services.

Call Design and BOS Global partnership

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

5 Reasons why chatbots will replace your company app

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: November 24, 2019
Kwame Aforo-Addo

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Copyright © 2024 | Phone: +61 3 9492 2871 | CX & Contact Centre Training Courses | Supplier Directory | Contact Centre Outsourcing Guide | Contact Centre Technology Guide