CX Central Articles - Page 2 of 71 - Expert tips, insight, ideas and data!

October 5, 2021 Last Updated: May 25, 2025
Alok Kulkarni

5 expert tips on how brands can empower customers, protect contact centres and pass the pandemic stress test.

September 28, 2021 Last Updated: May 25, 2025
Isabelle Jordan

We explore how Artificial Intelligence can transform the Insurance Industry with new products and risk mitigation.

September 22, 2021 Last Updated: December 16, 2023
Wanda Lafond

Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.

September 18, 2021 Last Updated: November 12, 2021
Marc Carriere

An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script!

September 16, 2021 Justin

CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.

September 15, 2021 Jason du Preez

How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey.

September 11, 2021 Last Updated: November 23, 2021
Justin

Congratulations to the 2021 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

September 9, 2021 Last Updated: December 16, 2023
Ben Carmichael

Learn how to build a Customer Experience (CXM) Measurement Program in your business using these 7 key steps that can apply to any business.

September 8, 2021 Last Updated: December 16, 2023
Staff Writers

Learn why capturing the Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.

August 29, 2021 Blair Stevenson

Some great tips from the Bank of New Zealand on how to increase self-service and reduce call volumes whilst improving the customer experience.

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