Using gamification in call centres
Employee Engagement

How to improve performance with gamification in call centres

Gamification has become a popular tactic for modern companies using elements of games to unlock rewards through performance in the workplace. Gamification is well suited to call centres as our article explains and we’ve got three tips to get you started.

Hot tips to boost staff engagement in contact centres
Employee Engagement

A 5 step guide to staff engagement

This 5 step guide to staff engagement in contact centres will help boost morale, reduce your turnover and improve your customer experience delivery.