Articles

Call centre technology to improve productivity
How to Improve Performance

Using call centre technology to improve productivity

August 1, 2017 Last Updated: December 16, 2023
Belinda Roets

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.

Call Centre agents working from home
CX Executive Tips

More Australian call centre agents working from home than ever before

July 30, 2017 Last Updated: December 16, 2023
James Witcombe

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.

The secrets recruiters don't tell you when applying for a new job
Call Centre Career Tips

Recruitment Secrets you don’t get told

July 14, 2017 Last Updated: November 24, 2019
Carla Egan

The secrets the recruiters don’t tell you before you apply for a job can make or break your application – find out what they are to improve your chances.

How to reduce customer churn
How to Improve the CX

How to reduce Customer Churn

July 13, 2017 Last Updated: February 27, 2020
Peter Desmond

Its hard enough to win new customers so we’ve got one simple tip to help you reduce customer churn and keep your business growing in the right direction.