Use of voice biometrics in call centres on the rise
Technology (Advanced)

Using Voice Biometrics in call centres

Voice Biometrics popularity is on the rise delivering an improved customer experience and deliver efficiencies in contact centres. The technology is saving valuable seconds off every call and saving the customer the pain of having to identify themselves on every call. Its truly a win-win!

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.