CX Central Articles - Page 5 of 71 - Expert tips, insight, ideas and data!

How to build a customer-centric organisation

May 20, 2021 David Joyce

Some tips on how to build a customer-centric organisation that can benefit your customers and your colleagues.

Taking Aussie Businesses to the World

May 18, 2021 Justin

Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.

Customer service and the empathy economy

May 17, 2021 Last Updated: December 16, 2023
Christina Kortesis

We talk to local experts to explore the role of empathy and a blended approach to AI and automated communications for customer service.

An insight into human centered design stages including flaws and success measures.

The Human-Centred Design (HCD) Stages

May 5, 2021 Last Updated: December 16, 2023
Ben Carmichael

Learn more about Human-Centred Design including the 4 stages, potential problems and common success measures of HSD initiatives.

Call Centre Pre Shift Meeting Preparation

April 29, 2021 Marc Carriere

Learn a simple technique to prepare your Call Centre team members for their shifts that Olympic athletes regularly use themselves!

Contact Centre Management Mythbusters Podcast Pt1

Contact Centre Mythbusting Part 1

April 26, 2021 Last Updated: August 11, 2021
Justin

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

5 Customer Experience Strategy Mistakes you should avoid

Five Customer Experience Strategy Mistakes to Avoid

April 21, 2021 Ashley Simmons

Make your customer experience strategy more effective by learning about some of the most common mistakes that brands make and how to avoid them.

Talking CX with Daniel Ord

April 9, 2021 Last Updated: April 19, 2021
Justin

Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.