CX Central Articles - Page 3 of 71 - Expert tips, insight, ideas and data!

5 Career Options after call centres

August 13, 2021 Staff Writers

Working in a call centre helps you develop some great transferable skills so we look at potential career options after call centres.

Contact Centre Management Mythbusters Pt2 with Daniel Ord and Justin Tippett

Contact Centre Mythbusting Part 2

August 11, 2021 Last Updated: October 5, 2021
Justin

Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!

The Challenges of Digital Transformation

August 10, 2021 Efrat Vulfsons

There are a number of challenges of digital transformation for many businesses so these three tips can help increase your odds of success.

Call Centre Headsets

July 29, 2021 Justin

Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.

B2B Lead Generation Tips for 2021 and beyond

B2B Lead Generation Tips in 2021

July 22, 2021 Last Updated: December 16, 2023
James Man

Outbound telemarketing looks like its still here to stay but we also look at other B2B Lead Generation Tips in 2021 and beyond.

Vital qualities of an Offshore BPO Company

July 14, 2021 Last Updated: September 20, 2021
Shaun Thompson

Outsourcing is a viable alternative for many businesses so if you’re in the market for a partner, ensure they have these Vital Qualities of an offshore BPO.

Can Digital People deliver empathy at scale?

July 13, 2021 Last Updated: October 26, 2021
Kath Blackham

Can ‘digital people’ deliver empathy at scale? We hear from CX experts to unpack the pros and cons of using digital people to handle customers enquiries.

Why Australian Brands embracing onshore call centres

Australian Brands are embracing onshore call centres (again)

July 6, 2021 Blaine Slater

With COVID impacting offshore call centres there’s been an influx of Australian Brands embracing onshore call centres for 3 key reasons.

Improving Customer Service with SEO

July 1, 2021 Staff Writers

With more customers seeking to self-help, Improving Customer Service with SEO is now an important tactic to improve the customer experience.

How AI-powered contact centres are changing the game

How AI-powered Contact Centres Change the Game

June 29, 2021 Ravi Saraogi

Conversational AI can transform CX, augmenting agent capabilities to improve productivity and employee experience, and power front and backend operations.

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